Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at flo@fern-fahrraeder.de. You have to ship back the item to us at your own costs. Items sent back to us without first requesting a return will not be accepted.

Ship back return items to this adress:

Fern Fahrraeder
Josef-Orlopp-Strasse 56
10365 Berlin
Germany

You can always contact us for any return question at flo@fern-fahrraeder.de.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Last updated 01.01.2025